Our FAQ's

Please click on any of the questions below to reveal further information.

• How do I book?

  You can contact us directly via phone (+44 (0)1225 541284) or email (reservations@bathluxuryrentals.co.uk). Direct booking payments can be made via bank transfer or card.

• What deposit do I pay?

  We require 50% of the booking value to reserve your property/dates. The remaining balance will then be due 12 weeks prior to arrival. If you are booking within these 12 weeks, we will require payment in full.

• Do I pay a security deposit?

  No, you do not pay a security deposit, but we do require a pre-authorisation on a valid card of £500 for groups of 4-9 guests and £1000 for groups of 10+, which will be released following your stay. Charges are only taken from this in the unlikely event that damages occur to the property as per our terms and conditions. A broken plate/glass is not an issue!

• What are your terms and conditions?

  You can view our terms and conditions here.

• How close to the city centre is the property?

  All our properties are right in the centre, just a short Roman stroll to everything!

• What is the property address/postcode?

  Mr. Darcy’s Residence – 1 Bedford Street, Bath, BA1 6AF

  Hot Bath House – 22 Westgate Buildings, Bath, BA1 1EE (Bath Central Parking Zone)

  The Circus Penthouse – 30 The Circus, Bath, BA1 2EU (Bath Central Parking Zone)

• Do you provide parking? How much will it cost?

  For all our properties, there are a number of long-stay, pay & display car parks in Bath city centre, including Charlotte Street Car Park (BA1 2NE for sat nav) which operates on a 12hr pay and display basis for a cost of £15 per 12 hours. For more information about parking and prices, please visit the council’s website.

  In a compact city like Bath, we recommend arrival by public transport as the majority of places you would like to visit and things you will need are within easy walking distance.

  Note: The train/bus station to all properties is 5/10 mins walk or 3/4 mins taxi costing approximately £4-£7.

• Can I put decorations up in the property?

  Sensible decorations can be put up inside the property as long as they do not damage any paint/plaster/furnishings. Please do not use sticky tape on the walls. Our properties are listed buildings and as such the display of anything on the front door or outside the property is not allowed e.g. banners or balloons.

• What time is check in?

  From 4pm onwards unless by prior arrangement.

• How do I get my keys to the property?

  There are no keys for the property; entry is gained via a security code, which is entered at the front door.

• What do you provide in the property? What do I need to bring?

  Our properties are all self-catering and therefore do not contain any food except tea, coffee, sugar, milk and other kitchen essentials e.g. salt & pepper.

  The kitchen is also equipped with basic culinary pots/utensils and glasses/wine glasses, champagne flutes, crockery and cutlery. Dishwasher tablets, cloths, tea towels, washing up liquid and other basic cleaning products are also provided.

  If you want something very specific to use/cook with during your stay, then please do bring it along with you just in case there isn’t one stocked in the property.

  We provide each guest with their own bath towel along with bed linen, hand towels, toilet roll and complimentary use of the Faith in Nature toiletries in the bathrooms.

  All of our properties have hairdryers, ironing facilities, dishwashers, fridge/freezers, wine fridges and televisions with access to Netflix. Some properties also contain DVD players, washing machines and music/sound systems. More details are available on the individual property pages of our website.

• Can we add additional beds?

  Yes, temporary beds can be arranged for a fee.

• What time is check out?

  10.30am unless by prior arrangement.

• What do I need to do before I leave the property?
  • All rubbish is bagged, grouped together and left in the location stated in the information folder within the property.
  • The dishwasher is loaded and cycle started.
  • All used beds are stripped.
  • The property is left in the same condition you found it – e.g. return all furniture to its original place, all crockery returned to the correct place etc.

  Close the door behind you. You do not need to contact us upon check-out. No charges will be made if all is in order.

• Can I check in earlier or out later?

  Yes, early check-in (2pm) and/or late check-out (12pm) can be arranged for a fee, subject to availability. Please contact our team to arrange these.

• Where can I store my luggage after check out?

  We recommend Bath Luggage Storage centre (opposite the Bath Spa Train Station) for an approximately £4.50-£5.50 daily charge

• Is it possible to have a grocery home delivery?

  Yes, all major grocery stores will deliver to any of the property addresses. Please make sure that you organise the delivery time after your arrival to the property.

  Please ensure that if any crates are left, these get taken with you and/or returned to the supermarket or driver.